Payment must be made in advance in sets of 5 (private lessons) or 10 (group lessons). Lessons are only confirmed once payment has been received.

Less than 4 hours notice results in a chargeable lesson. More than 4 hours notice is considered a non-chargeable cancellation. Exceeding 4 cancellations (per 10 group classes) or 2 cancellations (per 5 private classes) without prior agreement may result in class placement forfeiture.

Instructors will cancel lessons in the event of torrential rain or lightning at least 15 minutes before the lesson's scheduled start time with no charge. If the lesson is over halfway complete, it will be chargeable.

In the event of any child disrupting a class, the instructor will ignore this behaviour and concentrate on those children behaving. Verbal warning will be given if the behaviour does not improve. If the disruptive behaviour continues, the child will be given a time out on the side of the pool. If the child continues to disrupt the class, the child will be asked to leave the lesson.

You or your child’s use the Services are entirely at your or their own risk, and therefore we specifically disclaim any liability arising from or in connection with your or their use of the Services. You assume full responsibility and risk for your or your child’s use of the services. You or your child are required to use your or their own judgment, caution and common sense when using the services.

There is inherent risk of injury, whether caused by the service provider or someone else, in the use of or presence at swimming pools. This risk includes, but is not limited to,
(a) injuries arising from the use of any of the swim equipment, including any accidental or “slip and fall” injuries. (b) injuries arising from participation in supervised or unsupervised activities and programs within the lesson location. (c) injuries or medical disorders resulting from exercise at the lesson location including, but not limited to, heart attacks, strokes, heart stress, sprains, broken bones and torn muscles or ligaments; and (d) injuries resulting from the action taken or decisions made regarding medical or survival procedures. The participant understands and voluntarily accepts this risk, agrees to specifically assume all risk of injury, whether physical or mental, as well as all risk of loss, theft or damage of personal property while using or present at the agreed location. We waive any and all claims or actions that may arise against East Coast Otters.

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We shall in no event be liable for any death, injury, direct, indirect, incidental, special, consequencial, exemplary damages or other indirect damages or costs of any kind suffered or incurred by you or any third party arising from or in connection with your use of our services.

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